September 28, 2009 / Conflict Resolution / Darren Good
I have talked about the benefits of listening with empathy in previous posts here and here. Well here is a great clip of Dr Steven Covey talking about the benefits of the Indian talking stick. The pre
September 23, 2009 / Conflict Resolution, POLITE Model / Darren Good
The T in our POLITE system stands for talking. We have already discussed, how important listening is in conflict resolution and talking, or more importantly questioning, is the tool we use to both lis
September 18, 2009 / POLITE Model / Darren Good
In this post I am going to cover the I in our POLITE System. In this case it refers to intuition, please bear with me as I can get quite philosophical on this issue. In our conflict resolution traini
September 11, 2009 / Conflict Resolution, POLITE Model / Darren Good
Those of you who have been reading my blog regularly will know all about the POLITE System we have developed for our conflict resolution training. If not here are my previous posts on positioning, obs
September 3, 2009 / POLITE Model, Tips / Darren Good
Here is my third post on the POLITE system I have developed for conflict resolution training. So far we have discussed what the P and O stand for in the POLITE system. Just as a reminder POLITE is an