October 22, 2009 / News, POLITE Model / Darren Good
Yesterday The Sun newspaper reported that Paul Gascoigne had allegedly head butted a bouncer whilst on a night out playing snooker. However, it could have been very different if the bouncer had follow
October 19, 2009 / Body Language, Conflict Resolution, POLITE Model / Darren Good
I went to a Business Link seminar last week at Wakefield’s Cedar Court Hotel on Dealing with Difficult People held by the Big Brother psychologist Judi James. It was all very interesting and Judi se
October 13, 2009 / Conflict Resolution, POLITE Model / Darren Good
This is my latest post on our POLITE system. Emotional state control is paramount when someone is being difficult or aggressive with you. With good self state control you have direct access to your o