April 21, 2010 / Legislation, Violence / Darren Good
I read an interesting story yesterday about a man, Mr Roberts from Nottingham, who protected his mother’s home by stabbing two burglars. The man had been charged with murder but he was acquitted thi
April 19, 2010 / Conflict Management, Tips, Violence / Darren Good
I am writing this post to hopefully pass on some advice on how to deal with conflict on the telephone. I was giving a conflict resolution training course in London last week, so this is still very fre
April 12, 2010 / Body Language, News, Personal Safety, Tips, Violence / Darren Good
I heard this story on the news the other day and to be honest it’s not that surprising this police officer was cleared of the charges. Even if it may be viewed by an outsider as being over zealous o
April 8, 2010 / Conflict Management, Conflict Resolution, Tips / Darren Good
I was away at the European Network of Trainers in the Management of Aggression (ENTMA) conference in Amsterdam a couple of weeks ago and whilst I was there I saw lots of demonstrations and examples of