May 14, 2010 / Conflict Management, Conflict Resolution, Good Sense News, Self-defence / Darren Good
In my opinion, e-learning does have a place in Conflict Resolution Training but its not the panacea. At GoodSense we do offer a number of e-learning courses which help fill a gap and give someone a
April 19, 2010 / Conflict Management, Tips, Violence / Darren Good
I am writing this post to hopefully pass on some advice on how to deal with conflict on the telephone. I was giving a conflict resolution training course in London last week, so this is still very fre
April 8, 2010 / Conflict Management, Conflict Resolution, Tips / Darren Good
I was away at the European Network of Trainers in the Management of Aggression (ENTMA) conference in Amsterdam a couple of weeks ago and whilst I was there I saw lots of demonstrations and examples of
March 11, 2010 / Conflict Management, Conflict Resolution, NHS / Darren Good
In 2008/09 there were 54,758 reported physical assaults against NHS staff in England. This is a reduction of 1,235 compared to the previous year. There were 941 criminal sanctions in cases of assault,