January 25, 2010 / Conflict Resolution, News, Violence / Darren Good
In my conflict resolution training sessions I regularly teach people how to talk themselves out of a situation or read someone before they become aggressive. Sometimes unfortunately a situation can ju
January 14, 2010 / Conflict Resolution, Tips, Violence / Darren Good
I found an interesting article online this week that made me think the latest British Retail Consortium's (BRC) Retail Crime Survey 2009, was published and has revealed that the amount of violence and
January 11, 2010 / Conflict Resolution, Door Supervisor Training, Good Sense News, News / Darren Good
A belated Happy New Year to you all, 2009 was a great year for me and GoodSense Conflict Resolution Training. Overall we managed to win quite a lot of new clients and our business grew by more than 40
December 18, 2009 / Conflict Resolution, News, NHS / Chris Norton
Hi my name is Chris Norton, I am the managing director of Dead Dinosaur and a serial blogger. I work with Darren on a few things and whilst he is sunning himself in Australia I promised him I would wr
November 24, 2009 / Conflict Resolution, Fire Service, POLITE Model / Darren Good
I read another nasty story last week about some Firemen being attacked by a group of youths on Bonfire night, you can read the full article here. The alleged attack occurred in Merseyside, according
November 12, 2009 / Body Language, Conflict Resolution / Darren Good
This is a little different to most of my usual posts but I thought it would be an interesting story to share on the blog as it is still relevant to resolving conflicts. So here goes, my ten year old
October 19, 2009 / Body Language, Conflict Resolution, POLITE Model / Darren Good
I went to a Business Link seminar last week at Wakefield’s Cedar Court Hotel on Dealing with Difficult People held by the Big Brother psychologist Judi James. It was all very interesting and Judi se
October 13, 2009 / Conflict Resolution, POLITE Model / Darren Good
This is my latest post on our POLITE system. Emotional state control is paramount when someone is being difficult or aggressive with you. With good self state control you have direct access to your o
September 28, 2009 / Conflict Resolution / Darren Good
I have talked about the benefits of listening with empathy in previous posts here and here. Well here is a great clip of Dr Steven Covey talking about the benefits of the Indian talking stick. The pre
September 23, 2009 / Conflict Resolution, POLITE Model / Darren Good
The T in our POLITE system stands for talking. We have already discussed, how important listening is in conflict resolution and talking, or more importantly questioning, is the tool we use to both lis