July 5, 2011 / Conflict Management, Conflict Resolution, Good Sense News, News, POLITE Model, Tips / Darren Good
This week I have been working on a revision to one of my training modules to reflect a client’s need and having enjoyed a spectacular start to the weekend with the men’s final at Wimbledon...I hav
June 27, 2011 / Conflict Management, Conflict Resolution, Good Sense News, News, Personal Safety, POLITE Model, Self-defence, Tips, Violence / Darren Good
I was doing a fun run with my 14 year old son at the weekend and it reminded me how ever present the potential for conflict is. It started with the usual heated debate with my wife as we were rushing
November 24, 2009 / Conflict Resolution, Fire Service, POLITE Model / Darren Good
I read another nasty story last week about some Firemen being attacked by a group of youths on Bonfire night, you can read the full article here. The alleged attack occurred in Merseyside, according
November 2, 2009 / Body Language, POLITE Model, Tips / Darren Good
All attackers have rituals that they go through just before they make an attack. They use a pre-defined order, a process, by which to attack and this is often referred to as Modus Operandi, which is a
October 22, 2009 / News, POLITE Model / Darren Good
Yesterday The Sun newspaper reported that Paul Gascoigne had allegedly head butted a bouncer whilst on a night out playing snooker. However, it could have been very different if the bouncer had follow
October 19, 2009 / Body Language, Conflict Resolution, POLITE Model / Darren Good
I went to a Business Link seminar last week at Wakefield’s Cedar Court Hotel on Dealing with Difficult People held by the Big Brother psychologist Judi James. It was all very interesting and Judi se
October 13, 2009 / Conflict Resolution, POLITE Model / Darren Good
This is my latest post on our POLITE system. Emotional state control is paramount when someone is being difficult or aggressive with you. With good self state control you have direct access to your o
September 23, 2009 / Conflict Resolution, POLITE Model / Darren Good
The T in our POLITE system stands for talking. We have already discussed, how important listening is in conflict resolution and talking, or more importantly questioning, is the tool we use to both lis
September 18, 2009 / POLITE Model / Darren Good
In this post I am going to cover the I in our POLITE System. In this case it refers to intuition, please bear with me as I can get quite philosophical on this issue. In our conflict resolution traini
September 11, 2009 / Conflict Resolution, POLITE Model / Darren Good
Those of you who have been reading my blog regularly will know all about the POLITE System we have developed for our conflict resolution training. If not here are my previous posts on positioning, obs