December 6, 2009 / Door Supervisor Training, Martial Arts / Darren Good
I worked on the doors of clubs and pubs for several years, due to my background in martial arts. So I thought I would share my views on what combination of team members would make the perfect door sup
December 3, 2009 / Door Supervisor Training, Good Sense News / Darren Good
I haven’t shared any news on what we have been up to at GoodSense recently, so I thought it was time to share some with you now. I have been busy behind the scenes preparing for 2010 and all that it
November 24, 2009 / Conflict Resolution, Fire Service, POLITE Model / Darren Good
I read another nasty story last week about some Firemen being attacked by a group of youths on Bonfire night, you can read the full article here. The alleged attack occurred in Merseyside, according
November 12, 2009 / Body Language, Conflict Resolution / Darren Good
This is a little different to most of my usual posts but I thought it would be an interesting story to share on the blog as it is still relevant to resolving conflicts. So here goes, my ten year old
November 6, 2009 / News / Darren Good
Some of you may or may not know that I although I am the managing director of Good Sense Conflict Resolution Training I am also a writer for the Alchemy For Managers Project. I write the training sect
November 2, 2009 / Body Language, POLITE Model, Tips / Darren Good
All attackers have rituals that they go through just before they make an attack. They use a pre-defined order, a process, by which to attack and this is often referred to as Modus Operandi, which is a
October 22, 2009 / News, POLITE Model / Darren Good
Yesterday The Sun newspaper reported that Paul Gascoigne had allegedly head butted a bouncer whilst on a night out playing snooker. However, it could have been very different if the bouncer had follow
October 19, 2009 / Body Language, Conflict Resolution, POLITE Model / Darren Good
I went to a Business Link seminar last week at Wakefield’s Cedar Court Hotel on Dealing with Difficult People held by the Big Brother psychologist Judi James. It was all very interesting and Judi se
October 13, 2009 / Conflict Resolution, POLITE Model / Darren Good
This is my latest post on our POLITE system. Emotional state control is paramount when someone is being difficult or aggressive with you. With good self state control you have direct access to your o
September 28, 2009 / Conflict Resolution / Darren Good
I have talked about the benefits of listening with empathy in previous posts here and here. Well here is a great clip of Dr Steven Covey talking about the benefits of the Indian talking stick. The pre