July 5, 2011 / Conflict Management, Conflict Resolution, Good Sense News, News, POLITE Model, Tips / Darren Good
This week I have been working on a revision to one of my training modules to reflect a client’s need and having enjoyed a spectacular start to the weekend with the men’s final at Wimbledon...I hav
May 14, 2010 / Conflict Management, Conflict Resolution, Good Sense News, Self-defence / Darren Good
In my opinion, e-learning does have a place in Conflict Resolution Training but its not the panacea. At GoodSense we do offer a number of e-learning courses which help fill a gap and give someone a
April 19, 2010 / Conflict Management, Tips, Violence / Darren Good
I am writing this post to hopefully pass on some advice on how to deal with conflict on the telephone. I was giving a conflict resolution training course in London last week, so this is still very fre
April 8, 2010 / Conflict Management, Conflict Resolution, Tips / Darren Good
I was away at the European Network of Trainers in the Management of Aggression (ENTMA) conference in Amsterdam a couple of weeks ago and whilst I was there I saw lots of demonstrations and examples of
February 15, 2010 / Martial Arts, Violence / Chris Norton
Here on the blog, Darren talks a lot about conflict resolution training and also about people working in the public sector being attacked by violent aggressors. He often looks at how these people can
February 5, 2010 / Conflict Resolution, Violence / Darren Good
I noticed a story this week that really saddened me to the core, the The Mirror’s article read: A charity was fined £30,000 yesterday for failing to protect a care worker stabbed to death by a
January 25, 2010 / Conflict Resolution, News, Violence / Darren Good
In my conflict resolution training sessions I regularly teach people how to talk themselves out of a situation or read someone before they become aggressive. Sometimes unfortunately a situation can ju
January 14, 2010 / Conflict Resolution, Tips, Violence / Darren Good
I found an interesting article online this week that made me think the latest British Retail Consortium's (BRC) Retail Crime Survey 2009, was published and has revealed that the amount of violence and
January 11, 2010 / Conflict Resolution, Door Supervisor Training, Good Sense News, News / Darren Good
A belated Happy New Year to you all, 2009 was a great year for me and GoodSense Conflict Resolution Training. Overall we managed to win quite a lot of new clients and our business grew by more than 40
December 18, 2009 / Conflict Resolution, NHS, News / Chris Norton
Hi my name is Chris Norton, I am the managing director of Dead Dinosaur and a serial blogger. I work with Darren on a few things and whilst he is sunning himself in Australia I promised him I would wr