January 11, 2010 / Conflict Resolution, Door Supervisor Training, Good Sense News, News / Darren Good
A belated Happy New Year to you all, 2009 was a great year for me and GoodSense Conflict Resolution Training. Overall we managed to win quite a lot of new clients and our business grew by more than 40
December 23, 2009 / News / Chris Norton
I have just read an encouraging article on Dash.com. Apparently the Home Office has reported today that the amount of football-related arrests for violence fell slightly last season. Dash.com reports:
December 18, 2009 / Conflict Resolution, News, NHS / Chris Norton
Hi my name is Chris Norton, I am the managing director of Dead Dinosaur and a serial blogger. I work with Darren on a few things and whilst he is sunning himself in Australia I promised him I would wr
December 3, 2009 / Door Supervisor Training, Good Sense News / Darren Good
I haven’t shared any news on what we have been up to at GoodSense recently, so I thought it was time to share some with you now. I have been busy behind the scenes preparing for 2010 and all that it
November 24, 2009 / Conflict Resolution, Fire Service, POLITE Model / Darren Good
I read another nasty story last week about some Firemen being attacked by a group of youths on Bonfire night, you can read the full article here. The alleged attack occurred in Merseyside, according
November 12, 2009 / Body Language, Conflict Resolution / Darren Good
This is a little different to most of my usual posts but I thought it would be an interesting story to share on the blog as it is still relevant to resolving conflicts. So here goes, my ten year old
October 22, 2009 / News, POLITE Model / Darren Good
Yesterday The Sun newspaper reported that Paul Gascoigne had allegedly head butted a bouncer whilst on a night out playing snooker. However, it could have been very different if the bouncer had follow
October 19, 2009 / Body Language, Conflict Resolution, POLITE Model / Darren Good
I went to a Business Link seminar last week at Wakefield’s Cedar Court Hotel on Dealing with Difficult People held by the Big Brother psychologist Judi James. It was all very interesting and Judi se
October 13, 2009 / Conflict Resolution, POLITE Model / Darren Good
This is my latest post on our POLITE system. Emotional state control is paramount when someone is being difficult or aggressive with you. With good self state control you have direct access to your o
September 23, 2009 / Conflict Resolution, POLITE Model / Darren Good
The T in our POLITE system stands for talking. We have already discussed, how important listening is in conflict resolution and talking, or more importantly questioning, is the tool we use to both lis